Swapping and Dropping Shifts

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Overview

If you’re unable to work one of your shifts, you can give it to one of your coworkers (drop the shift) or trade shifts with one of your coworkers (swap shifts).

You can also drop and swap shifts from your computer or iPhone/iPad.

Things to know before you begin

  • Your employer has the option to disable shift swaps and drops for your workplace.
  • When you create a swap or drop request, the shift is still your responsibility until it is picked up by one of your coworkers.
  • Your employer has the option to require manager approval for shift swap and drop requests. This may delay how quickly a shift is offered to your coworkers.
  • You have the option to offer swaps and drops to all qualified and available users or select specific qualified and available employees. This may cause discrepancies between the swaps and drops offered to different employees.

Swap a shift

  1. From the When I Work Scheduling app, tap My Schedule on the Dashboard.
    Alternatively, you can tap Menu button and then tap Schedule.
  2. In the My Shifts list, tap the shift that you would like to swap with a coworker.
  3. Tap More button in the top-right corner of the screen, then tap Swap Shift.
  4. Select the shifts that you’re willing to work in place of your shift. By default, all eligible shifts are selected.
    Shift swap requestThe app shows shifts that are eligible to swap with your shift. A shift is eligible if you and the other employee are both qualified (based on position/schedule) and available to take each other's shifts. The timeframe for eligibility is 7 days prior to 7 days after the offered shift, or 14 days from today if the offered shift takes place in the next 7 days.

    • To select a shift, tap the check box next to it.
    • To select all shifts, tap More button, then tap Select All Potential Swaps.
    • To deselect all shifts, tap More button, then tap Deselect All Potential Swaps.
  5. When you’re ready to send the swap request, tap Offer Shift.
  6. Tap I Understand to confirm that you want to send the request.

That’s it! Your request has been sent.

  • If your employer requires manager approval for swap requests, the request status will be Pending Approval until your manager approves.
  • Once your request is visible to your coworkers, the status changes to Pending Acceptance until someone accepts the request.
  • If a coworker accepts your swap request, the status changes to Accepted, and the shift is no longer your responsibility.

You can monitor the status of your request from Requests view.

Shift Responsibility

It’s still your responsibility to work the shift until one of your coworkers accepts the trade.

Drop a shift

  1. From the When I Work Scheduling app, tap My Schedule on the Dashboard.
    Alternatively, you can tap Menu button and then tap Schedule.
  2. In the My Shifts list, tap the shift that you would like to swap with a coworker.
  3. In the My Shifts list, tap the shift that you would like to drop.
  4. Tap More button, then tap Drop Shift.
    The app shows employees that are qualified (based on position and location) and available to take your shift.
  5. Select the coworkers that you’d like to offer your shift to.Shift drop requestThe app shows employees that are qualified (based on position and location) and available to take your shift.
    • To select a coworker, tap the check box.
    • To select all eligible coworkers, tap More button, then tap Select All Potential Takers.
    • To deselect all coworkers, tap More button, then tap Deselect All Potential Takers.
  6. Tap Checkmark button to send the drop request.

That’s it! Your request has been sent.

  • If your employer requires manager approval for drop requests, the request status will be Pending Approval until your manager approves.
  • Once your request is visible to your coworkers, the status changes to Pending Acceptance until someone accepts the request.
  • If a coworker accepts your drop request, the status changes to Accepted, and the shift is no longer your responsibility.

You can monitor the status of your request from Requests view.

Shift Responsibility

It’s still your responsibility to work the shift until one of your coworkers picks it up.

Monitor your swap and drop requests

Once you’ve submitted a swap or drop request, you can use the Shift Requests view to keep track of your current and past requests.

  1. From the When I Work Scheduling app, tap Menu button and then tap Requests.
  2. Tap the Shift Requests tab.
  3. Review the list of current requests.Requests list

Each request has a status:

StatusPending Approval
Description The request is waiting for approval from management.1
StatusPending Acceptance
DescriptionThe request is waiting for a response from another employee.
StatusAccepted
DescriptionAn employee has accepted the request.
StatusCanceled
DescriptionThe manager or the user that created the request has canceled the request. A request can also be canceled automatically if the offered shift is changed by management.
StatusDeclined
DescriptionAll recipients of the request declined it.
StatusExpired
DescriptionThe specific day regarding the request has passed; no one accepted or declined it in time.
StatusDenied
DescriptionThe request was denied by management.
Status Description
Pending Approval  The request is waiting for approval from management.1
Pending Acceptance The request is waiting for a response from another employee.
Accepted An employee has accepted the request.
Canceled The manager or the user that created the request has canceled the request. A request can also be canceled automatically if the offered shift is changed by management.
Declined All recipients of the request declined it.
Expired The specific day regarding the request has passed; no one accepted or declined it in time.
Denied The request was denied by management.

1 This status only appears when Require Manager Review is enabled for time off requests.

Cancel a request

  1. Tap the request that you want to cancel.
  2. Near the bottom of the screen, tap Cancel.

Message the request’s recipients

  1. Tap the request.
  2. Tap Conversation / Activity.
  3. Enter your message.
  4. Tap Send button.

 

Updated on November 27, 2018

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