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Account Plan & Billing
Upgrading and Downgrading Your Plan
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Switching to a Different Plan (Legacy)
When I Work offers different plans that allow you to configure your account to best suit your business needs. You can change plans from the Account & Billing page. Legacy Billing Engine This article covers account and billing content prior to July 17, 2023. Check out the non-legacy articles if...
Account Plan & Billing
Handling Billing and Invoices
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Hibernating Your Account
Hibernating a When I Work account allows you to temporarily deactivate it, suspending payments and removing user access to the account until it is reactivated. You might want to hibernate your account if your business is seasonal or you’d like to put your account on hold temporarily. Account & Billing page look different? If your account was created before June 12, 2018, your Account & Billing page may look different than what’s shown in this article. If it looks different, check out Hibernating Your Account (Legacy) You must have admin access privileges in order to hibernate your When I Work account. Hibernation...
FAQs & Reference
FAQs
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Frequently Asked Account & Billing Questions
This guide contains frequently asked questions regarding your workplace account’s plan and billing. The information included here is specific to Scheduling + Attendance plans. Admins can view and adjust the plan and billing information by logging into their profile from a computer, hovering over then selecting Account & Billing. Which Billing Engine Am I On? Accounts created after 7/17/2023 are on the current billing engine. Accounts created before this are on the “old” billing engine. Question Answer How much does it cost to use When I Work? The cost is based on the plan selected, the number of seats purchased,...