Chad Busch – When I Work Help Center

Review and Submit Payroll
- November 14, 2023
- Chad Busch
Review your payroll and make any adjustments in real-time before you submit it. You can review payroll starting from the Payroll Overview screen or from opening up a timesheet. Anytime during your pay period, you can review and make any adjustments to hours, earnings, deductions, taxes, and the payment method. Click Payroll. Click Review Payroll. Click next to the hours you want to edit. The timesheets screen opens. Make the necessary edits, then navigate back to Payroll to continue the review. Adjust earnings when reviewing payroll. Click Payroll. Click Review Payroll. Click next to the earnings you want to edit….
Benefits & Deductions Reference Guide
- Chad Busch
Use the following guide as a reference when setting up your benefits and deductions in payroll. You can set up recurring deductions or make one-time deductions. Benefit Description Deduction Type Medical This benefit belongs to a Section 125 Cafeteria plan that helps employees pay for qualified expenses related to medical care. Pre-tax Vision This benefit belongs to a Section 125 Cafeteria plan that helps employees pay for qualified expenses related to vision care. Pre-tax Dental This benefit belongs to a Section 125 Cafeteria plan that helps employees pay for qualified expenses related to dental care. Pre-tax Disability This benefit belongs…
Payroll Reference Guide for Managers
- Chad Busch
Payroll provides a seamless way to transition hours worked into payments to your employees. You can manage pay periods, manage employee compensation, adjust employee deductions, and view payroll reporting. Before you get started, the When I Work Customer Care team will initiate an on-boarding process. Contact us for more information. Payroll is configured by adding additional details into each user’s profile. Check out Add Payroll Details to Users for more information. Click Payroll to open the Payroll Overview screen The payroll overview details screen enables you to: Review a current payroll period. View which payroll you need to run. View…
Add Payroll Details to Users
- Chad Busch
Configure Payroll by adding additional details into each user’s profile. This article covers how to add the details, and overviews of each tab in the User Details modal. Payroll Rollout During the initial rollout of Payroll, users need to be invited to add their payroll details by the When I Work Customer Care team. Please contact us to get started. Grayed out fields indicate you do not have the required role to access the field. Bank account information, tax withholding information, and deductions can only be added after a user is added. The below configuration is for editing an existing…
Managing Your Payroll Details
- Chad Busch
You can manage all payroll-specific user details from the user profile section. Payroll Rollout During the initial rollout of Payroll, users need to be invited to add their payroll details by the When I Work Customer Care team. Please contact us to get started. To add payroll details the user must already be added and saved into your account. To edit your bank account details: Hover over , then select Users. Click on the name of the user you’d like to edit. Click Payroll, then click Manage Accounts. Follow the prompts in the modal until finished. Click Save User to…
Managing Your Paystubs
- Chad Busch
View and download all of your paystubs from the paystubs page. Admins, Managers, and Supervisors can access paystubs from the Profile menu. Employees can access paystubs from the Hours & Pay menu. Hover over My Profile, then click Paystubs, or hover over Hours & Pay then click Paystubs. Filter paystubs by Year or Month in the left sidebar to find the paystub you are looking for. Hover over My Profile, then click Paystubs, or hover over Hours & Pay then click Paystubs. Click to download a specific your paystub to your computer.
How Payroll Works
- Chad Busch
Payroll is full-service. It’s always ready to run, with no importing or closing pay periods needed. Payroll is part of When I Work, meaning it’s a single, user-friendly system. The following is a high-level summary of how Payroll with When I Work works: Contact the When I Work Customer Care team to get your account enrolled in Payroll. Check out the Payroll Reference Guide for Managers for an overview of the core functions. Add all the relevant details to your users to support running payroll, such as bank account information, tax withholdings, and recurring deductions. Review your payroll and make…
Filtering Requests
- October 12, 2023
- Chad Busch
Use the filters on your iOS device to find the requests that need your attention. You can also filter requests on Android. Time Off Requests: Schedule Status Time off type User Shift Requests: Schedule Status Shift request type User OpenShift Requests: Schedule Status User Not seeing a request? If you can’t see a particular request, try resetting the filters. To filter shift requests: From the When I Work Staff Scheduling app, tap a request type under Requests Needing Approval. Tap , then select the relevant filters. Tap Apply Filters to view the filtered results.
Updating Billing Information (Legacy)
- July 17, 2023
- Chad Busch
You can update your billing information at any time to change which card you use to pay for When I Work. Legacy Billing Engine This article covers account and billing content prior to July 17, 2023. Check out the non-legacy articles if your screen looks different. You must be the…
Upgrading to a Paid Plan (Legacy)
- Chad Busch
Upgrading to a paid plan allows you to access When I Work features beyond your free trial. When I Work offers different plans that allow you to configure your account to best suit your needs. 2022 Plan Content This article covers the process to upgrade a free trial to a…

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