Related Articles

• Scheduling Rules Reference

  From your Computer

  Scheduling rules are available to help promote a more thoughtful schedule that keeps the well-being of the employees at a high focus point. They can also be used to meet local guidelines around scheduling, such as required-time off per week. Scheduling Concerns are shown in the following areas: Create shift...

• Bulk Edit Shifts

  From your Computer

  You can make edits to multiple shifts at once in the scheduler. Bulk editing is useful when you need to make changes to positions for multiple shifts, update start or end times for multiple shifts, or move a few different shifts to OpenShifts. User view, position view, and coverage view...

• Bulk Edit Shifts

  From your Computer

  You can make edits to multiple shifts at once in the scheduler. Bulk editing is useful when you need to make changes to positions for multiple shifts, update start or end times for multiple shifts, or move a few different shifts to OpenShifts. User view, position view, and coverage view...

• Identifying Scheduling Conflicts

  From your Android device

  Schedule your staff more effectively in the Android app by viewing their scheduling conflicts. Conflicts occur if a user is scheduled when they: Already have a scheduled shift Break a scheduling rule Have approved time off Have indicated they’re unavailable to work When creating or editing a shift, you can select to assign the shift as an OpenShift for users to pick up, or directly to an agent. a. Qualified Users are users that have the correct Position and Tag assignments to be eligible to take the shift. b. All Employees are all users assigned to the Schedule. c. Tap...

• Overtime Visibility

  From your Computer

  The overtime visibility feature displays the overtime impact when scheduling. Your account’s overtime thresholds are used to calculate a user’s potential overtime when assigning a shift. Don’t see this feature? If you don’t see Overtime Visibility information, check your Account & Billing page to see if your account has Overtime...

• Auto-Assign Shifts

  From your Computer

  Auto-assign shifts leverages the information already entered in your When I Work account to create a schedule. The feature automatically assigns unpublished OpenShifts to users for you to review and publish. Auto-assign shifts is only available in week view. Only unpublished OpenShifts are automatically assigned. OpenShifts with no position are...