Overview for Managers
On-Demand Pay means users can take wage advances based on the hours they have already completed instead of waiting for payday¹. When I Work teamed up with CLair to provide this at no cost to employers², no impact on payroll, with fee-free³ and instant options for users4.
This allows users to take an advance based on their hours worked, available in the When I Work mobile app.
- No cost to you
- No changes to payroll
- Clair in-house support team
The Clair On-Demand Pay Reference Guide is a guide for how you turn On-Demand Pay on in your When I Work account.
Manager FAQ
| What is Clair? |
Clair is a financial benefit offering On-Demand Pay through wage advances to eligible users. Clair is available through the When I Work platform and can be enabled in the Attendance settings. Users can access On-Demand Pay directly through the When I Work app. To be eligible for On-Demand Pay users must meet the following criteria:
|
| How much can users advance? |
| The amount available to advance is based on the number of hours a user has already completed in a given pay cycle. The minimum advance a user can take is $50, and the maximum a user’s On-Demand Pay will accrue each pay period is $200. (This number is subject to change in the future) |
| Can I see when employees use Clair? |
| No, individual wage advances do not impact payroll so they will not be visible on paystubs. If you would like information about how On-Demand Pay can improve user engagement and retention please reach out to your account manager. |
| Does Clair impact payroll or cashflow? |
| There is no cost to employers and no impact on payroll to offer On-Demand Pay. Clair is partnered with Pathward® N.A., a national bank, to service the loan origination process for earned wage advances4. Clair is also integrated with When I Work to confirm time and attendance data in order to calculate wage advances based on hours worked. |
| Can I use Clair On-Demand Pay and a When I Work payroll integration? |
|
Yes. These two features are independent of one another as Clair does not replace any payroll provider. There is no need to change your payroll processes to accommodate Clair. |
| Are my users able to access their wages if the timesheets are not approved? |
| Yes. Timesheet approvals are not required in order for users to access a portion of their wages. Timesheet approvals apply to the entire pay period’s entries while Clair On-Demand Pay is available after each clock out. |
| How are the wages available to the user calculated? |
|
Users can only advance a portion of their earned wages for each shift worked, up to a limit between paychecks. This portion is determined by Clair using an algorithm. In the Clair app, when a user taps the purple “On-Demand Pay” box on the app home screen, they will then see the call out “Learn about Earned Wages.” Users can find out all the details, percentage of their earned wages available for advance, and their limit between paychecks. Employees can also click “Hours worked” to show all their shifts. |
| Can I make changes to user’s timesheets after they have withdrawn money from Clair? |
| Yes, any changes to the time entry will be sent to Clair. When Clair receives an update to a shift, they will replace the original with the new one, and the hours worked or pay rate (if available) will be updated accordingly. If the shift is still within the current pay cycle, the available balance to advance from will be updated—increasing or decreasing depending on the edits made. If the shift is outside of the pay cycle, Clair will still catalogue it for the historical view of hours worked, and it will not have an impact on the available amount. |
| What happens if my user has a discrepancy with their Clair advance pay? |
|
The employee should call Clair Care. The Clair support team is available to support from Monday through Friday, except on federal banking holidays, from 9am to 8pm ET. You can contact support by phone, email, or in the Clair app. Clair Care Contact Information: Phone: +1-888-HI-CLAIR or +1-888-442-5247 Email: [email protected] |
| Question | Answer |
| What is Clair? | Clair is a financial benefit offering On-Demand Pay through wage advances to eligible users. Clair is available through the When I Work platform and can be enabled in the Attendance settings. Users can access On-Demand Pay directly through the When I Work app. To be eligible for On-Demand Pay users must meet the following criteria:
|
| How much can users advance? | The amount available to advance is based on the number of hours a user has already completed in a given pay cycle. The minimum advance a user can take is $50, and the maximum a user’s On-Demand Pay will accrue each pay period is $200. (This number is subject to change in the future) |
| Can I see when employees use Clair? | No, individual wage advances do not impact payroll so they will not be visible on paystubs. If you would like information about how On-Demand Pay can improve user engagement and retention please reach out to your account manager. |
| Does Clair impact payroll or cashflow? | There is no cost to employers and no impact on payroll to offer On-Demand Pay. Clair is partnered with Pathward® N.A., a national bank, to service the loan origination process for earned wage advances4. Clair is also integrated with When I Work to confirm time and attendance data in order to calculate wage advances based on hours worked. |
| Can I use Clair On-Demand Pay and a When I Work payroll integration? |
Yes. These two features are independent of one another as Clair does not replace any payroll provider. There is no need to change your payroll processes to accommodate Clair. |
| Are my users able to access their wages if the timesheets are not approved? | Yes. Timesheet approvals are not required in order for users to access a portion of their wages. Timesheet approvals apply to the entire pay period’s entries while Clair On-Demand Pay is available after each clock out. |
| How are the wages available to the user calculated? |
Users can only advance a portion of their earned wages for each shift worked, up to a limit between paychecks. This portion is determined by Clair using an algorithm. In the Clair app, when a user taps the purple “On-Demand Pay” box on the app home screen, they will then see the call out “Learn about Earned Wages.” Users can find out all the details, percentage of their earned wages available for advance, and their limit between paychecks. Employees can also click “Hours worked” to show all their shifts. |
| Can I make changes to user’s timesheets after they have withdrawn money from Clair? | Yes, any changes to the time entry will be sent to Clair. When Clair receives an update to a shift, they will replace the original with the new one, and the hours worked or pay rate (if available) will be updated accordingly. If the shift is still within the current pay cycle, the available balance to advance from will be updated—increasing or decreasing depending on the edits made. If the shift is outside of the pay cycle, Clair will still catalogue it for the historical view of hours worked, and it will not have an impact on the available amount. |
| What happens if my user has a discrepancy with their Clair advance pay? |
The employee should call Clair Care. The Clair support team is available to support from Monday through Friday, except on federal banking holidays, from 9am to 8pm ET. You can contact support by phone, email, or in the Clair app. Clair Care Contact Information: Phone: +1-888-HI-CLAIR or +1-888-442-5247 Email: [email protected] |
¹This feature is only available in the US.
²Access to this benefit must be enabled in the employer’s Attendance settings in order for workers to take advantage of this service.
³There are no fees or interest to users who choose to receive their advance within 1-3 business days via standard ACH. If users choose to have their Advance disbursed to their bank account instantly, users will be charged a $4.50 fee. This instant transfer fee will be taken out of the user’s advance at the time of disbursement.
4All Advances are originated by Pathward®, N.A. All Advances are subject to eligibility criteria and application review. Terms and conditions apply.
Overview for Users
Simplify payday, with early access to a portion of your wages, available through Clair in the When I Work app1. Getting started is easy2, simply create a profile with Clair, confirm the account where you want to receive your advance, and get paid. All advances are automatically repaid on payday, no late fees, no interest.
User FAQ
| What is Clair? |
Get up to $200 before payday! Clair is a financial benefit offering On-Demand Pay through wage advances to eligible users. Clair is available through your employer and can be accessed in the When I Work app. To be eligible for On-Demand Pay you must meet the following criteria:
Check out Clair On-Demand Pay Employee Reference for more information. |
| How much can I advance? |
| The amount available to advance is based on the number of hours you have already completed in a given pay cycle. The minimum advance you can take is $50, and the maximum your On-Demand Pay will accrue each pay period is $200. (This number is subject to change in the future) |
| Are there any fees with Clair? |
|
We’re all for transparency, so we want you to know what to expect from Clair. Clair charges only have one fee—a $4.50 transfer charge if you choose to access your funds instantly3. There are no fees or interest to receive your advance within 1-3 business days via standard ACH. |
| Does this notify my employer? |
| No, although your employer is aware of this benefit, they are not notified when any employee takes or repays an earned wage advance. |
| How can I get more information? |
| Please contact the Clair support team at [email protected]. |
| Question | Answer |
| What is Clair? | Get up to $200 before payday! Clair is a financial benefit offering On-Demand Pay through wage advances to eligible users. Clair is available through your employer and can be accessed in the When I Work app. To be eligible for On-Demand Pay you must meet the following criteria:
Check out Clair On-Demand Pay Employee Reference for more information. |
| How much can I advance? | The amount available to advance is based on the number of hours you have already completed in a given pay cycle. The minimum advance you can take is $50, and the maximum your On-Demand Pay will accrue each pay period is $200. (This number is subject to change in the future) |
| Are there any fees with Clair? |
We’re all for transparency, so we want you to know what to expect from Clair. Clair charges only have one fee—a $4.50 transfer charge if you choose to access your funds instantly3. There are no fees or interest to receive your advance within 1-3 business days via standard ACH. |
| Does this notify my employer? | No, although your employer is aware of this benefit, they are not notified when any employee takes or repays an earned wage advance. |
| How can I get more information? | Please contact the Clair support team at [email protected]. |
¹This feature is only available in the US.
²Access to this benefit must be enabled in the employer’s Attendance settings in order for workers to take advantage of this service.
³There are no fees or interest to users who choose to receive their advance within 1-3 business days via standard ACH. If users choose to have their Advance disbursed to their bank account instantly, users will be charged a $4.50 fee. This instant transfer fee will be taken out of the user’s advance at the time of disbursement.