Troubleshooting Mobile Time Clock Issues
Applies to Admins, Employees, Managers, Supervisors
- Home
- FAQs & Reference
- Troubleshooting Guides
Troubleshooting Guides
From your computer
-
Overview If your users are having trouble clocking in or clocking out from the When I Work app on their iOS and Android devices, follow the steps in this article to troubleshoot and resolve the issue. Considerations You must have manager or admin access privileges to perform some troubleshooting steps in this article. If you have employee or supervisor level access, you’ll have to ask for help when you get to those steps. This article shows screenshots from the When I Work Staff Scheduling app for iOS. If you’re using When I Work Scheduling app for Android, the screens look similar. Always...
-
Troubleshooting Personal Computer Time Clocks
If your users are having trouble clocking in from the When I Work web app on their personal computers, follow the steps in this article to troubleshoot and resolve the issue. You must have manager or admin access privileges to perform some troubleshooting steps in this article. If you have employee or...Applies to Admins, Employees, Managers, Supervisors
-
Troubleshooting a Time Clock Terminal on a Tablet or Phone
If your users are having trouble clocking in from a time clock terminal on an iPad, iPhone, Android phone, or Android tablet, follow the steps in this article to troubleshoot and resolve the issue. If your time clock terminal is running on a computer, check out our troubleshooting article on...Applies to Admins, Managers, Supervisors
-
Troubleshooting a Time Clock Terminal on a Computer
If your users are having trouble clocking in from a time clock terminal on a desktop or laptop computer, follow the steps in this article to troubleshoot and resolve the issue. If your time clock terminal is running on a tablet or phone, check out our troubleshooting article on the subject. You must have manager or admin access privileges to perform some troubleshooting steps in this article. If you have employee or supervisor level access, you’ll have to ask for help when you get to those steps. If a user sees a “You don’t have a shift scheduled” message at clock in,...Applies to Admins, Managers, Supervisors
-
Troubleshooting Failed Payments
If payments for your When I Work subscription are failing to go through, use this article to troubleshoot and correct the issue. Typically, payments fail due to incorrect card information or your bank preventing the charge. You must have Admin access privileges to be able to to access the Account & Billing page and update...Applies to Admins
-
Troubleshoot Users Missing in the Scheduler
If your users are listed on your Users page but do not display in the scheduler, use this guide to find the possible cause and the solution that will get you back to scheduling. You must have admin or manager access privileges to perform some troubleshooting steps in this article....Applies to Admins, Managers, Supervisors
-
Troubleshooting WorkChat
Having trouble with WorkChat? Use this article to help find a solution so you can get back to communicating with your team. Your employer has the option to turn WorkChat on and off. Log into your profile via the web and click WorkChat on the toolbar to open WorkChat. A Message Staff button appears rather than a WorkChat button or the WorkChat button is missing. Solutions: If you are an admin or a manager, follow instructions on how to enable WorkChat. Try sending an email through the iOS app or Android app instead. Check out Contacting Your Employer. Clicking the WorkChat button has no response. Solution: Switch...Applies to Admins, Employees, Managers, Supervisors
-
Troubleshooting Registration
If your users are having trouble registering their profile and joining your workplace, follow the steps in this article to troubleshoot the issue. If a user is already registered, check out I Can’t Log In for log in troubleshooting steps. Users can sign up for a new profile from the...Applies to Admins, Employees, Managers, Supervisors
From your iPhone or iPad
-
Troubleshooting Mobile Time Clock Issues
Overview If your users are having trouble clocking in or clocking out from the When I Work app on their iOS and Android devices, follow the steps in this article to troubleshoot and resolve the issue. Considerations You must have manager or admin access privileges to perform some troubleshooting steps in this article. If you have employee or supervisor level access, you’ll have to ask for help when you get to those steps. This article shows screenshots from the When I Work Staff Scheduling app for iOS. If you’re using When I Work Scheduling app for Android, the screens look similar. Always...Applies to Admins, Employees, Managers, Supervisors
-
Troubleshooting a Time Clock Terminal on a Tablet or Phone
If your users are having trouble clocking in from a time clock terminal on an iPad, iPhone, Android phone, or Android tablet, follow the steps in this article to troubleshoot and resolve the issue. If your time clock terminal is running on a computer, check out our troubleshooting article on...Applies to Admins, Managers, Supervisors
-
Troubleshooting WorkChat
Having trouble with WorkChat? Use this article to help find a solution so you can get back to communicating with your team. Your employer has the option to turn WorkChat on and off. Log into your profile via the web and click WorkChat on the toolbar to open WorkChat. A Message Staff button appears rather than a WorkChat button or the WorkChat button is missing. Solutions: If you are an admin or a manager, follow instructions on how to enable WorkChat. Try sending an email through the iOS app or Android app instead. Check out Contacting Your Employer. Clicking the WorkChat button has no response. Solution: Switch...Applies to Admins, Employees, Managers, Supervisors
-
Troubleshooting Registration
If your users are having trouble registering their profile and joining your workplace, follow the steps in this article to troubleshoot the issue. If a user is already registered, check out I Can’t Log In for log in troubleshooting steps. Users can sign up for a new profile from the...Applies to Admins, Employees, Managers, Supervisors
From your Android phone
-
Troubleshooting Mobile Time Clock Issues
Overview If your users are having trouble clocking in or clocking out from the When I Work app on their iOS and Android devices, follow the steps in this article to troubleshoot and resolve the issue. Considerations You must have manager or admin access privileges to perform some troubleshooting steps in this article. If you have employee or supervisor level access, you’ll have to ask for help when you get to those steps. This article shows screenshots from the When I Work Staff Scheduling app for iOS. If you’re using When I Work Scheduling app for Android, the screens look similar. Always...Applies to Admins, Employees, Managers, Supervisors
-
Troubleshooting a Time Clock Terminal on a Tablet or Phone
If your users are having trouble clocking in from a time clock terminal on an iPad, iPhone, Android phone, or Android tablet, follow the steps in this article to troubleshoot and resolve the issue. If your time clock terminal is running on a computer, check out our troubleshooting article on...Applies to Admins, Managers, Supervisors
-
Troubleshooting WorkChat
Having trouble with WorkChat? Use this article to help find a solution so you can get back to communicating with your team. Your employer has the option to turn WorkChat on and off. Log into your profile via the web and click WorkChat on the toolbar to open WorkChat. A Message Staff button appears rather than a WorkChat button or the WorkChat button is missing. Solutions: If you are an admin or a manager, follow instructions on how to enable WorkChat. Try sending an email through the iOS app or Android app instead. Check out Contacting Your Employer. Clicking the WorkChat button has no response. Solution: Switch...Applies to Admins, Employees, Managers, Supervisors
-
Troubleshooting Registration
If your users are having trouble registering their profile and joining your workplace, follow the steps in this article to troubleshoot the issue. If a user is already registered, check out I Can’t Log In for log in troubleshooting steps. Users can sign up for a new profile from the...Applies to Admins, Employees, Managers, Supervisors