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Applies to Admins, Employees, Managers, Supervisors
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If you need help with When I Work, you can contact our Customer Care team for assistance. Our Customer Care team provides support through tickets and live chat. You can also contact us from your iOS device or Android device. When I Work offers support through tickets and live chat rather than phone assistance. Online support allows us to quickly and efficiently deliver the answers you need. We decided to keep our support online for a few reasons: We can instantly view your workplace, account activity, system details, and other information so we can troubleshoot effectively. Managing your account is a visual...
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How-To Video Library
This page houses our video library of quick how-to videos. These are bite-sized shorts that can help you with setting up your users, checking timesheets, and even using our advanced features! Check back often for new videos! Activating Attendance Creating Positions Adding Users Assigning Positions To Users And Shifts Removing Users Reactivating Users How To Get Your Shifts CoveredApplies to Admins, Employees, Managers, Supervisors
From your iPhone or iPad
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Contacting Us
If you need help with When I Work, you can contact our Customer Care team for assistance. You can also contact us from your computer or Android device. When I Work offers support through tickets and live chat rather than phone assistance. Online support allows us to quickly and efficiently deliver the answers you need. We decided to keep our support online for a few reasons: We can instantly view your workplace, account activity, system details, and other information so we can troubleshoot effectively. Managing your account is a visual process. We frequently ask you to send us screenshots, videos, and links to...Applies to Admins, Employees, Managers, Supervisors
-
How-To Video Library
This page houses our video library of quick how-to videos. These are bite-sized shorts that can help you with setting up your users, checking timesheets, and even using our advanced features! Check back often for new videos! Activating Attendance Creating Positions Adding Users Assigning Positions To Users And Shifts Removing Users Reactivating Users How To Get Your Shifts CoveredApplies to Admins, Employees, Managers, Supervisors
From your Android phone
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Contacting Us
If you need help with When I Work, you can contact our Customer Care team for assistance. You can also contact us from your computer or iOS device. When I Work offers support through tickets and live chat rather than phone assistance. Online support allows us to quickly and efficiently deliver the answers you need. We decided to keep our support online for a few reasons: We can instantly view your workplace, account activity, system details, and other information so we can troubleshoot effectively. Managing your account is a visual process. We frequently ask you to send us screenshots, videos, and links to help...Applies to Admins, Employees, Managers, Supervisors
-
How-To Video Library
This page houses our video library of quick how-to videos. These are bite-sized shorts that can help you with setting up your users, checking timesheets, and even using our advanced features! Check back often for new videos! Activating Attendance Creating Positions Adding Users Assigning Positions To Users And Shifts Removing Users Reactivating Users How To Get Your Shifts CoveredApplies to Admins, Employees, Managers, Supervisors