If your employees are listed on your Employees page but do not display in the scheduler, use this guide to find the possible cause and the solution that will get you back to scheduling.
You must have Admin or Manager access privileges to perform some troubleshooting steps in this article.
Possible cause: Employees are not assigned to the schedule
Solution: Assign employees to the schedules they can work.
Users need their employee profiles assigned to the schedules on which they should appear. Follow our instructions on assigning employees to schedules.
Possible cause: Employee is hidden in the scheduler
Solution: Uncheck the Hide Unscheduled employees View Option.
Employees without shifts can be hidden in the scheduler using the Hide Unscheduled Employees view option.
Solution: Unhide single employee.
Individual employees can be hidden in the scheduler from the employee’s profile. On your Employees page, click the name of the employee. In their profile, click Advanced Details. Uncheck the box for Hide in the Scheduler.
For more information, check out our article on hiding an employee in the scheduler.
Possible cause: Positions view
Solution: Switch to employee view in the scheduler.
In Positions view on the scheduler, the positions are listed down the left side of the scheduler rather than employee names. Click Employees in the View Options to switch back to Employee view.Learn more about the different schedule views here.
Possible cause: Position filter is enabled
Solution: Reset filter to Select All state.
If the positions filter is enabled, employees not assigned to the selected positions will be filtered in the scheduler. Click Select All at the top of the positions filter to reset the filter. All employees assigned to the schedule displays when the positions filter is set to Select All.
Possible cause: Favorite positions
Solution: Show filtered employees.
If you have positions on your Favorite Positions list, employees may be filtered in the scheduler. Click Hide-Show Filtered Employees button to show filtered employees.
Solution: Clear Favorite Positions list.
If there are no positions on your Favorite Positions list, all positions will appear in the positions filter and all employees assigned to the schedule will display. Go to the Positions page under the gear menu . Click next to the position name in the Favorite Positions list.
Learn more about when to use the Favorite Positions list to simplify your scheduler view and maximize your productivity.