Processing Requests

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Overview

When employees request time off or ask to swap/drop a shift, you can use the When I Work Scheduling app to process the requests from your Android phone.

You can also process requests from your computer or iPhone.

Things to know before you begin

  • You must have supervisor, manager, or account holder access privileges to process employee requests. If you’re a supervisor, you can only process requests for employees that belong to your locations.
  • Time off requests do not require approval if Require Manager Approval is turned off in app settings.
  • If you submit a time off request on an employee’s behalf, the request is automatically approved.
  • Swap and drop requests do not require approval if Require Manager Review is turned off in app settings.
  • All requests (time off, shift swap, shift drop, and shift alert) have a status. Learn more about the different Request Statuses.

Processing swap and drop requests

  1. From the When I Work Scheduling app, tap Menu button.
  2. Tap Requests.
    The Requests tab shows pending requests.
  3. Tap the swap or drop request that you want to process.
    If this screen looks slightly different on your Android phone, update the When I Work Scheduling app to the latest version.Requests list

    • Requests with a Pending/New tag need action from a supervisor, manager, or account holder.
    • Requests with a Waiting tag need action from employees.
  4. (Optional) If you would like to change who the swap or drop request is offered to, clear a check box next to a shift (swap request) or employee (drop request).Swap/drop request details
  5. Approve or deny the request.
    • To approve the request, tap More button in the top-right corner of the screen, then tap Approve. Employees on the request are automatically notified.
    • To deny the request, tap More button in the top-right corner of the screen, then tap Deny. The employee that submitted the request is automatically notified.

Processing time off requests

  1. From the When I Work Scheduling app, tap Menu button.
  2. Tap Requests.
    The Requests tab shows pending requests.
  3. Tap the time off request that you want to process.
    If this screen looks slightly different on your Android phone, update the When I Work Scheduling app to the latest version.Requests list

    • Requests with a Pending/New tag need action from a supervisor, manager, or account holder.
    • Requests with a Waiting tag need action from employees.
  4. Approve or deny the request.
    • To approve the request, tap More button in the top-right corner of the screen, then tap Approve.
    • To deny the request, tap More button in the top-right corner of the screen, then tap Deny.

You’re all set! The employee is automatically notified.

Updated on November 28, 2017

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