Related Articles

• Creating and Managing Tags

  From your Computer

  Tags provide a way to define custom shift qualifications that cannot be easily captured by position alone. Think of tags like additional eligibility requirements that you can layer on top of positions. For example, tags can capture requirements like: Certifications Preferred status Tenure/seniority Skill subsets not reflected in the position...

• Importing Employees

  From your Computer

  Whether you’re building a brand new account or updating your existing employee roster, the employee import feature has several benefits makes maintaining your employee’s information easy. We offer an employee import template that streamlines the import process. You can: Add all of your users in advance without their email address so...

• Download the Employee Import Template

  From your Computer

  When I Work provides a downloadable employee import template that helps to streamline your employee import process. If you already have an employee spreadsheet set up, you can import that file into When I Work. However, we recommend using the When I Work employee import template for best results. Headers...

• View Archived Employees

  From your Computer

  If you have previously archived (deleted) an employee, you can view a list of users whose profiles are inactive along with the date they were archived. If you wish to reactivate employee profiles, see Reactivating Archived Employees. You must have Admin, Manager or Supervisor access privileges to view archived users. Supervisors cannot...

• Remove Email Address from Blacklist

  From your Computer

  If a user’s email address is blacklisted, the user does not receive email notifications from When I Work. Remove a user’s email address from the blacklist on the Employees page via the web. A blacklist is a list that identifies IP addresses or domains that is used by Internet service...

• Approve Pending Employees

  From your iOS device

  When employees register with your workplace without an invite, they must be approved by a manager to join the workplace. You can also approve pending employees from your computer or Android device. You must have Admin or Manager level access to approve a request to join. If an employee that already belongs to your...