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Adjusting When Clock In/Out Reminders Are Sent

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Overview

In When I Work, reminders are sent if an employee forgets to clock in or out for a shift. Adjust how soon after an employee forgets to clock in/out for a reminder to send to best fit your needs.

For example, you might want to remind employees five minutes after they forget to clock in/out and remind management 15 minutes after.

How reminders work

Clock in/out reminders are sent to both employees and management:

  • An employee is reminded to clock in/out for their shift if they forget.
  • Supervisors, managers, and the account holder are alerted when an employee forgets to clock in/out so they can remind the employee to clock in/out or clock in/out on the employee’s behalf.

Things to know before you begin

  • App settings control when clock in/out reminders are sent, while individual users’ need to have Clock In/Out Reminders enabled in their alert preferences to receive the reminders.
  • Supervisors, managers, and the account holder receive clock in/out reminders for employees tagged to the same schedules.
  • Only the account holder can change app settings that determine when clock in/out reminders are sent.

Steps

  1. Hover over Gear, then select Attendance Settings Attendance Settings.

    Attendance settings
  2. Scroll down to the Notifications section to choose how long When I Work should wait to send the notifications. Notifications can be sent 1 minute after3 minutes after5 minutes after15 minutes after, or 30 minutes after an employee forgets to clock in or out.Clock in and out reminders
    • Notify Managers When Employees Miss Clock In/Out: Supervisors, managers, and account holders are notified when their employees fail to clock in or out.
    • Notify Employees When They Miss Clock In/Out: Employees are notified when they fail to clock in or out.
  3. When you’re finished, click Save in the top-right corner of the screen.
Updated on May 17, 2019

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